Long gone are the days of the “one size fits all approach”. Your customers want to feel like their experience is catered to their needs every time they interact with you. Naturally, personalization is a great way to make your customers feel more compelled by your brand, offering them the optimal[...]
Our expertise working with clients for the past 3 decades has taught us that great digital experiences are not built overnight. They rather require an iterative approach by which marketers can continuously measure customer engagement in a live environment and optimize experiences accordingly.
Your customers deserve great digital experiences. But, besides creating and managing these experiences, delivering them to the customer in an efficient way is crucial. So, we’ve highlighted some of the key delivery mechanisms for an optimal digital experience.
Setting up a new intranet can be an intimidating task that comes with an impressive workload. On top of that, it’s typically a project that doesn’t happen that often, to say the least. Very few people are acquainted with this work. After thoroughly informing yourself, selecting the best intranet[...]
A couple of weeks ago Gartner published its annual Content Services Platform report. As an Employee Experience company, we've read the report with interest and special attention to the leaders, Microsoft, OpenText and Hyland, for which we provide consultancy.
In a previous post, we highlighted what we learned around adoption, engagement, and inclusiveness at the 2021 European Collaboration Summit. Let’s now focus on a different hot topic: the Power Platform. As expected, due to its immense popularity, there were lots of interesting sessions covering[...]
And it’s a wrap on the European Collaboration Summit 2021! Two days packed with more than 140 conference sessions over 10 parallel tracks and attended by more than 2000 people… Dazzling numbers! Acolad sent a delegation of 13 people to get the most out of the largest community-driven conference in[...]
Digital globalization is one of the hottest topics of the 21st century. Consumers are increasingly making purchases online. Thanks to the global pandemic, more business than ever is done virtually and across borders.
After more than a year of pandemic waves and a compulsory home office for most of us, many countries are slowly going back to “normal”. For the time being, however, offices are reopening at reduced capacity with only a portion of the desks being made available due to social distancing measures.
Have you ever wondered: what’s all the fuss about robotic process automation (aka RPA) ? Or is this term unfamiliar? If it sounds like the next robot invasion to you , don’t worry! We’ll explain everything you need to get started.